Terms of service

1. Who we are

X - True West Media Consult ("we", "us") operates Kwiksend, a prepaid bulk SMS service. Our contact details are on the contact page. By creating an account you accept these terms.

2. What the service is

Kwiksend lets a business send text messages to phone numbers it already holds. You buy message credit in advance, compose a message, and we pass it to a licensed telecommunications aggregator for delivery to the recipient's mobile network.

We are a messaging service. We are not a bank, a payment service provider, or a deposit-taking institution. Money you pay us is consideration for message credit, not a deposit held on your behalf. See section 5.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for everything done through your account, including by anyone you give access to, and including anything sent using your API key.
• Keep your password and API key secret. Tell us immediately at support@kwiksend.app if you believe either has been compromised. You can revoke and reissue your API key yourself at any time.
• Accounts are for business use. One account per business.

4. Sender IDs

Messages are sent under a sender ID: the name that appears on the recipient's handset. Ghana's mobile networks only deliver messages from sender IDs that have been registered with them, so every sender ID you request is reviewed before it can be used. We may refuse or withdraw a sender ID that impersonates another business, misleads recipients, or that a network or regulator objects to.

5. Message credit, pricing and payment

You buy message credit in advance. Credit is denominated in GH₵ and is applied to your account balance as soon as your payment is confirmed.

• Prices are shown on the pricing section and inside the app before every send. Local messages start at GH₵0.50 per message part.
• A message part is 160 characters of standard GSM text, or 70 characters if the message contains any character outside the GSM alphabet. Longer messages are split into parts and each part is charged. The composer shows the exact split and the exact total before you send.
• International destinations are charged at the rate shown for that country at the time of sending.
• Your balance is reduced at the moment you send. If your balance is insufficient, the send does not happen and nothing is charged.
• Credit does not expire while your account is open and in good standing.
• Credit is not money and cannot be transferred, sold, or exchanged for cash, except where our refund policy applies.

Payments are processed by our payment provider. We do not see or store your full card details.

6. Delivery

Messages are submitted to the network immediately. Delivery normally happens within seconds, but it depends on the recipient's mobile network and handset, which are outside our control. We do not guarantee delivery times, and we cannot guarantee that a message will reach a handset that is switched off, out of coverage, barred, or on a number that is no longer in service.

Where a network or aggregator rejects a recipient outright, that recipient's charge is returned to your balance automatically and shown as a refund on your wallet ledger.

7. How you may use the service

Your use must comply with our acceptable use policy, which forms part of these terms. In short: only message people who have agreed to hear from you, honour opt-out requests, and do not send unlawful, fraudulent or misleading content. Breaching that policy can get your sender ID withdrawn by a network and your account suspended.

8. Suspension and termination

We may suspend or close an account that breaches these terms or the acceptable use policy, that a network or regulator requires us to act on, or that we reasonably believe is being used for fraud. Where it is safe and lawful to do so, we will tell you why and give you a chance to put it right.

You may close your account at any time by contacting us. Unused credit at closure is handled under the refund policy.

9. Our liability

We provide the service with reasonable skill and care, but we do not promise it will be uninterrupted or error-free. Nothing in these terms excludes liability that cannot lawfully be excluded.

Subject to that, our total liability to you for any claim relating to the service is limited to the amount you paid us for message credit in the three months before the claim arose. We are not liable for loss of profit, loss of business, or loss arising from a message that was delayed or not delivered by a mobile network.

10. Changes

We may change these terms or our prices. We will post the change here and, for material changes, notify account holders by email before it takes effect. Continuing to use the service after that means you accept the change. A price change never affects credit you have already bought at the old rate.

11. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction over any dispute.

12. Contact

Questions about these terms go to support@kwiksend.app, or see the contact page for our postal address and phone number.